SureClaim™ Protection Plan

SureClaim
By Tokio Marine

A Comprehensive
Device Protection Plan.

Have you experienced any of these?

📱
Cracked Screen
🕵️
Attended Theft
💧
Liquid Damage
🖥️
Display Flickering
📐
Bent Device
NEW OR PRE-OWNED WE’VE GOT YOU COVERED!

In today’s digital world, smartphones are essential but can be easily damaged.
SureClaim™ Protection gives you peace of mind with comprehensive coverage that fits your needs.

What’s included in our coverage
Device Support Services
🛠️

Repair Concierge Service

Assist in coordinating repair services with the UBREAKWEFIX™ service centers

🛵

Doorstep Pickup & Delivery

Complimentary pickup & drop off for device exchange and replacement services.

📱

Technical Support

Provide support for your device queries and troubleshooting needs.

Device Insurance
🕵️

Attended Theft

Covers your device if it's stolen while in your possession.

💧

Accidental & Liquid Damage

Covers accidental damage such as physical damage, and liquid damage.

💥

Screen Crack

Covers damages to your device front and back screen caused by an accident.

🛡️

Extended Warranty

Covers manufacturer defects after standard warranty period ends.

Compare Plan

Protect Basic
☑ Extended Warranty
☑ Screen Crack
☑ Technical Support
Unlimited Repair
1 x Exchange
only for device that is Beyond Economic Repair
Protect Plus
☑ Everything in Protect Basic
+ Accidental & Liquid Damage
Unlimited Repair
for Extended Warranty, Accidental & Liquid Damage
3 x Exchange every 12 months
for Accidental & Liquid Damage
Protect Pro
☑ Everything in Protect Plus
+ Attended Theft
Unlimited Repair
for Extended Warranty, Accidental & Liquid Damage
3 x Exchange* every 12 months
for Accidental & Liquid Damage
2 x Replacement* every 12 months
for Attended Theft
* Max 3 (combined) every 12 months, e.g.
1. 3 x Exchange + 0 x Replacement.
2. 2 x Exchange + 1 x Replacement.
3. 1 x Exchange + 2 x Replacement.

Protection Fees

Device RRP Tiers (RM) Protect Basic Protect Plus Protect Pro Service Request Fee (RM)
1-month
(RM)		 6-month
(RM)		 12-month
(RM)		 1-month
(RM)		 6-month
(RM)		 12-month
(RM)		 1-month
(RM)		 6-month
(RM)		 12-month
(RM)		 Repair Exchange Replacement
Tier 1
1 - 500.99		 4.32 21.60 43.20 5.40 27.00 54.00 7.56 37.80 75.60 32.40 75.60 129.60
Tier 2
501 - 1000.99		 7.56 37.80 75.60 9.72 48.60 97.20 14.04 70.20 140.40 54.00 118.80 205.20
Tier 3
1001 - 2000.99		 14.04 70.20 140.40 19.44 97.20 194.40 21.60 108.00 216.00 108.00 237.60 399.60
Tier 4
2001 - 3000.99		 18.36 91.80 183.60 24.84 124.20 248.40 30.24 151.20 302.40 183.60 399.60 669.60
Tier 5
3001 - 4000.99		 19.44 97.20 194.40 27.00 135.00 270.00 38.88 194.40 388.80 259.20 561.60 939.60
Tier 6
4001 - 5000.99		 20.52 102.60 205.20 28.08 140.40 280.80 44.28 221.40 442.80 334.80 723.60 1209.60
Tier 7
5001 - 6000.99		 25.92 129.60 259.20 34.56 172.80 345.60 48.60 243.00 486.00 410.40 885.60 1479.60
Tier 8
6001 - 7000.99		 30.24 151.20 302.40 42.12 210.60 421.20 59.40 297.00 594.00 486.00 1047.60 1749.60
Tier 9
7001 - 8000.99		 36.72 183.60 367.20 51.84 259.20 518.40 64.80 324.00 648.00 561.60 1209.60 2019.60
Tier 10
8001 - 9000.99		 43.20 216.00 432.00 60.48 302.40 604.80 70.20 351.00 702.00 637.20 1371.60 2289.60
Tier 11
9001 - 10000.99		 48.60 243.00 486.00 69.12 345.60 691.20 83.16 415.80 831.60 712.80 1533.60 2559.60
Tier 12
10001 - 11000.99		 54.00 270.00 540.00 76.68 383.40 766.80 91.80 459.00 918.00 788.40 1695.60 2829.60
All fees inclusive of 8% SST

Protect Your Tech

Smartphone, Tablet, Notebook, Desktop Computer

Service Request

☎ 016-6666 099

✉ hello@ubreakwefix.my

◷ 10am - 8pm, Mon-Sunday. Including Public Holidays.